There is a safe place to get help

The Office of the Ombudsperson exists to assist students in solving University-related problems.  The Office can help students break through bureaucratic issues, overcome unfair treatment, or obtain consideration of extenuating circumstance by providing information and advice and by facilitating communication.  The Office has no authority to change academic or administrative decisions, although it may be able to influence them. 

Students may request assistance on academic problems related to admission, advising, degree requirements, discrimination, dishonesty, grades, harassment, records, registration, and teaching; and on nonacademic problems relating to financial aid, housing, parking, payroll, and tuition and fees.

The Ombudsperson's Office investigates appeals and complaints and exercises independent judgment regarding any action it may take.  It is not required to fulfill any request or advocate a particular point of view.  It will maintain student anonymity if requested to do so.  Students, faculty and staff can improve the quality of University service by calling attention to problems they experience.

The Ombudsperson is the Chairperson of the Tuition and Fees Appeals Board (TFAB).  The TFAB is charged by the President in Executive Order 96-1 to be the final arbiter of appeals for tuition and related fees.  Each appeal is reviewed as an individual case, and cancellation of tuition and/or fees is granted only when circumstances warrant.  The TFAB will consider only those appeals that are filed within one calendar year following the last day of the academic term in which the challenged fees were assessed.

Who?

You are eligible and welcome to contact the Ombudsperson if you are affiliated with Wayne State University as a:

• student
• fellow
• faculty member
• or staff person

Contact: Victoria A. Anderson 798 Student Center Building (SCB) Detroit, MI 48202
Phone: (313) 577-3487
Fax:(313) 577-9296
E mail: aa9984@wayne.edu

Consult the Ombudsperson about problems concerning:

• Admission
• Advising
• Bookstore
• Course Content
• Course Scheduling
• Financial Aid
• General Education Requirements
• Grading Methods
• Library
• Parking
• Personal Problems
• Program Requirements
• Records
• Registration
• Student Activities
• Teaching Methods
• Other
• Racism Or Other Kinds Of Discrimination
• Professional/Scientific Misconduct
• Feelings Of Stress Or Anxiety
• Ethics/Whistle Blowing
• Personality Conflicts/Meanness
• Intellectual Property
• Working Conditions
• Fear Of Retaliation
• Favoritism

For many, the Ombuds Office will be a safe first step. If you are in need of specific expertise, referral information will be provided on other issues, policies, or resources. If you are associated with an affiliated hospital, you may also find help there.

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